Encore Boutique & More Manager
Jeanna Coleman is the Retail Manager for Encore Boutique & More, one of two Panama City Rescue Mission (PCRM) retail stores. Both stores provide work therapy to the addiction recovery program clients at PCRM. All proceeds benefit PCRM and Bethel Village, the Rescue Mission’s women’s and children’s campus. Jeanna manages the daily operations of Encore Boutique & More. She also leads the women in their work therapy, often ministering and praying with them.
Jeanna currently serves as a leader at Most Excellent Way at First Baptist Church of Panama City, helping others find Christ by going to the Detox Center and sharing her personal testimony.
Previously, Jeanna was the Assistant General Manager for Sterling Resorts Calypso Resort and Towers where she oversaw front desk, housekeeping, maintenance, and tiki bar staff, scheduling, and billing and payroll. She maintained relationships with resort guest and condo owners, handled all guest and owner complaints. Jeanna assisted with marketing strategies.
Jeanna has also worked at Holiday Inn, managing audits, sales, administration, revenue tracking and sales strategies to increase revenue, billing and coding, and the Loyalty and Business Rewards program, Champion. She worked in almost every department, built contracts between guest and hotel, was the champion of guest services and of company business relations, helped assist the GM with anything she needed, organized and planned banquets and parties. Jeanna helped with all guest complaints and ensured excellent customer service skills with front desk team members.
Jeanna worked at Pensacola Teen Challenge Super Thrift. She worked in multiple positions at the Christ centered thrift store, including tagging, pricing, sorting, organizing, and developing ideas.
Jeanna is the mother of two beautiful children who she considers to be her first ministry, Connor, 8, and Nova Ness, 9.